2016 GMC Truck Acadia AWD V6-3.6L Technical Service Bulletin # 09195 Date: 090814

2016 GMC Truck Acadia AWD V6-3.6L Technical Service Bulletin # 09195 Date: 090814

2016 GMC Truck Acadia AWD V6-3.6L Page 209

Campaign - Turn Signal Lamps Flash Fast

CUSTOMER SATISFACTION

Bulletin No.: 09195

Date: August 14, 2009

Subject: 09195 - Turn Signal Lamps Flash Fast - Replace Tail Lamp Assemblies

Models:

2009-2010 GMC Acadia

THIS PROGRAM IS IN EFFECT UNTIL AUGUST 31, 2010.

Condition

Certain 2009 and 2010 model year GMC Acadia vehicles may have an intermittent condition in which the turn signals flash faster than normal.

Correction

Dealers are to replace both tail lamp assemblies.

Vehicles Involved

Involved are certain 2009 and 2010 model year GMC Acadia vehicles built within these VIN breakpoints:

Important

Dealers are to confirm vehicle eligibility prior to beginning repairs by using the General Motors Inquiry System (GMVIS). Not all vehicles

within the above breakpoints may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and

address information has been prepared and will be provided through the GM GlobalConnect Recall Reports. Dealers will not have a report available

if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle

registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries.

Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts Information

Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your

"involved vehicles listing" before ordering parts. Due to limited inventory in the beginning of this launch, we recommend that parts be ordered on a

CSO = Customer Special Order in order to get timely delivery.

Service Procedure

Replace both tail lamp assemblies. Refer to Tail Lamp Replacement (Acadia) in SI.

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is

covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty

coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers

understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to

the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Claim Information - For Dealers Using WINS

Submit a Product Claim with the information indicated below:

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Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

Claim Information - For Dealers Using GWM

1. To receive credit, submit a claim with the information below:

2. Submit courtesy transportation as a net item using the appropriate net item code.

Customer Notification

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Dealer Program Responsibility

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this

program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through

August 31, 2010.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the

dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained

in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be

used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through August 31, 2010,

you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Disclaimer

Owner Letter

Division Owner Letter

August 2009

Dealer General Motors Customer:

We have learned that your 2009 or 2010 model year GMC Acadia vehicle may have an intermittent condition in which the turn signals flash faster

than normal.

Your satisfaction with your GMC Acadia is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to

fix it.

What We Will Do: Your GMC dealer will replace both tail lamp assemblies. This service will be performed for you at no charge until August 31,

2010.

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What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an

appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled

appointment date.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some

other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for

details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your

ownership experience, to ensure that your GMC Acadia provides you many miles of enjoyable driving.

Scott Lawson

Director,

Customer and Relationship Services