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Monday, March 11, 2019
2016 GMC Truck Acadia AWD V6-3.6L Technical Service Bulletin # 06-00-89-029I Date: 130322
2016 GMC Truck Acadia AWD V6-3.6L Technical Service Bulletin # 06-00-89-029I Date: 130322
Interior - Cleaning Instrument Panel, Interior Trim
INFORMATION
Bulletin No.: 06-00-89-029I
Date: March 22, 2013
Subject: Interior Cleaning Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer
Product Availability
Models:
2006-2014 GM Passenger Cars and Trucks (EXCLUDES Cadillac DTS Platinum and Escalade Platinum with RPO R9N - Tehama Leather)
Supercede:
This bulletin is being revised to add the 2014 model year. Please discard Corporate Bulletin Number 06-00-89-029H (Section 00 - General
Information).
To keep the vehicle interior looking the best, it should be cleaned often. It is important to keep the upholstery from becoming heavily soiled. The
vehicle's interior can experience extreme heat, which can cause stains to set quickly. Lighter color interiors may require more frequent cleaning. Care
should be taken because newspapers and garments may transfer color to the vehicle's interior.
Many of today's interiors are made with new low gloss materials. Permanent damage may result from using cleaners on ANY surfaces (interior trim,
instrument panel, carpet, leather, vinyl and fabric) for which they are not intended. Using non-approved products can actually set the stain to the
point that nothing can remove it.
Important
- Do not use silicone or wax-based products or those containing organic solvents (such as naptha, alcohol, etc.) to clean your vehicle's
interior because they can alter the appearance by increasing the gloss in a non-uniform manner. The increase in gloss may cause
annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
- Never use a STIFF brush or a brush that has been previously used with a harsh chemical. This can cause damage to the vehicle's
interior surfaces.
- Use only mild, Neutral-pH cleaners. Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave
residue that leaves streaks and attracts dirt.
Because it is critical to use only mild, neutral-pH cleaners, General Motors has approved the use of the cleaners and conditioners listed in this
bulletin for the cleaning of interiors. These products are in the neutral-pH range and will maintain the best vehicle interior appearance. These
products are water-based, biodegradable, and do not contain bleach, solvents or harsh chemicals.
Interior trim pieces on new vehicles, as well as service components, arrive with a protective film. When removing the protective film, adhesive
residue may be left on the trim panels/components. The cleaner (for leather, vinyl, plastic and interior paint) is an effective cleaner in removing
adhesive residue without causing damage to the component.
Important
- Before any cleaning product is used, vacuum to remove all loose dirt.
- If soapy, alkaline cleaning solutions are used on fabrics, and not thoroughly rinsed out, the residual left in the fabric will attract dirt.
Because the recommended cleaners/conditioners are in the pH neutral range, they won't leave behind soapy residue.
- On heavily stained or difficult to clean fabric/carpet, it is recommended that the entire surface be treated and cleaned vs. spot
cleaning. Refer to Extractor Machine and Concentrate section of this bulletin for more information.
Effective cleaning steps for hard and/or plastic surfaces:
1. Using a clean towel, apply/spray cleaner - leather, vinyl, plastic, interior paint, directly onto the towel.
2016 GMC Truck Acadia AWD V6-3.6L Page 355
2. Wipe the surface with the towel/cleaner.
3. If necessary, use a soft bristle brush to work cleaner into the crevasses of the area being cleaned.
4. Wipe off any excess cleaner from the surface.
5. Using a clean towel, apply/spray the conditioner (leather, vinyl restorer) directly onto the towel.
6. Wipe the conditioner onto the previously cleaned area to restore the material to its original luster.
Important
Today's interiors are developed and intended to have a low-gloss appearance. It is important to use only products which provide a
low-gloss finish in order to maintain the interior's integrity, customer appeal and satisfaction.
Effective cleaning steps for fabric:
1. Remove any residue by lightly rubbing the surface with a clean towel.
2. Choose the appropriate stain remover based on the stain type.
3. Spray and lightly brush the area with a clean, soft bristle brush.
4. Gently blot up the stain.
5. On upholstery/carpet, the use of a fabric protector can help to reduce or eliminate future staining.
Upholstery and Carpet Stains
When cleaning upholstery and carpet stains ONLY, the following cleaning chart will help you determine which cleaner/formula works best on a
particular stain. The chart lists many of the common stains. Some complex stains may require the application of both stain removers, one after the
other, to remove both food-based oils and synthetic oils.
A soft bristle brush (P/N 88861425) should be used to safely work the cleaner into the leather grain or material. This enables the dirt/stain to be
completely removed from the material.
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Leather Conditioner/Restorer
A Leather Conditioner/Restorer is also available. The restorer is safe for all vinyl and leather. It is a water-based product and contains essential
emollients to restore suppleness, conditions and adds luster without adding gloss. The restorer will also provide protection against re-staining.
Dye Transfer: Dye transfer will happen any time a natural fiber like cotton, silk, wool, or suede comes into contact with leather. The lighter the
leather color, the more quickly the dye transfer will appear. Leather should be cleaned on a regular basis so that the dirt and grime do not adversely
affect the top coat of the leather. After cleaning the leather, it is important to treat the surface with the restorer.
Extractor Machine and Concentrate
For difficult to clean materials or when cleaning a large area, the best results will be achieved when using an extractor machine and concentrate.
General Motors offers the Ruby Extractor (P/N 627-CC-3000AU) through GM Tools and Equipment 1-800-GM-TOOLS, and has recently released
a concentrate for use with the extractor machine. In Canada, the Ruby Extractor machine is available from GMCCA (P/N 88861441).
Whichever extractor machine is used, it should meet the minimum specifications of the Ruby Extractor:
Ruby Extractor Specifications:
- Pump PSI: 55
- Water Lift: 85"
- Hose Length: 10 ft
Important
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The Ruby Extractor also comes with a 6 year Outer Body and 3 year Parts warranty.
Extractor: The Ruby Extractor machine was designed for automotive use and works effectively in the vehicle's interior. The narrow design of the
vacuum head allows detail work in tight areas. The water pressure pump is reduced so the fabric surface is not wet more than is necessary. The dry
time is greatly reduced due to less water on the fabric surface, the vacuum head making better contact with the surface and the significant water lift
capability of the machine.
Concentrate: The concentrated extraction cleaner is engineered with lower pH levels to help remove alkaline buildup on fabrics. The concentrate
should be mixed according to the instructions listed on the container. The available concentrate helps to break the stain down and then the stain is
easily removed with less water. The concentrate used in the Ruby Extractor is slightly acidic to remove soap and alkalinity from the fabric surfaces
left behind by using improper, soapy solutions. Dirt, grease and grime are more easily removed when the proper solution is used during the
extraction process.
Parts Information
Products are available in two sizes; 8 oz / 240 ML and 32 oz / 946 ML bottles.
Available Equipment
USA Dealers:
Equipment is available by contacting 1-800-GMTOOLS.
Canada Dealers:
Equipment is available from GMCCA.
Thursday, February 28, 2019
2016 GMC Truck Acadia AWD V6-3.6L Technical Service Bulletin # 13-08-116-001A Date: 130322
2016 GMC Truck Acadia AWD V6-3.6L Technical Service Bulletin # 13-08-116-001A Date: 130322
Electrical - Aftermarket Interface Devices Causing Issues
TECHNICAL
Bulletin No.: 13-08-116-001A
Date: March 22, 2013
Subject: Aftermarket ALDL or DLC Interface Devices Causing Multiple Issues
Models:
2016 GMC Truck Acadia AWD V6-3.6L Page 343
2006-2014 GM Passenger Cars and Trucks
Supercede:
This bulletin is being revised to add additional possible symptoms, clarify the language and revise the photos. Please discard Corporate Bulletin
Number 13-08-116-001 (Section 08 - Body and Accessories).
Condition
Customers may comment on various issues with their vehicle related to high or low speed data bus traffic. These concerns may be widely varied, but
some of the known issues are listed below.
The information contained in this bulletin is not meant to single out any one device or symptom, but to provide additional information that may be
useful for diagnosing issues that do not have other diagnostic methods to identify the root cause.
Note
This bulletin is being written with a focus on full size truck and full size van along with other fleet vehicles, but could apply to any vehicle.
Known Symptoms (not specific to any one device)
- The radio may not shut off after shutting down vehicle.
- Bus or LAN traffic may stay active leading to a discharged vehicle battery.
- Problems reprogramming modules either because of interference or the device will not allow the bus to power down.
- ONSTAR(R) may lose the ability to provide diagnostic data.
- Various engine and transmission performance issues with SES light set.
- Intermittent driveability issues.
- Reduced power message and codes.
- Stabilitrak(R) message and codes.
- C0561 stored in the EBCM leading to a traction control issue.
- No high speed LAN communication along with various communication U-codes.
- Transmission may not shift for one key cycle (TCM in default mode).
- Erratic gauge readings or flickering displays.
- SES, MIL or CEL light set and numerous DTC communication codes such as U0100, U0101, U186B and U1862.
- Diesel power-up devices causing no power in 4WD low range.
- Erratic electric power steering boost potentially associated with codes U2109, U2107, U2100, B1325, C0000.
- Service Tire Pressure Monitoring (TPM) system light illuminated.
-Cannot relearn TPM
- Specific to Hybrids:
- Reduced propulsion power message.
- Service high voltage charging system message.
Cause
If nothing else can be identified as the root cause of the issue after normal diagnostics as found in SI, check for a device plugged into the Assembly
Line Diagnostic Link (ALDL) or Data Link Connector (DLC) for tracking and/or maintenance interval scheduling. Monitoring devices, along with
other electronic accessories such as aftermarket cruise control, or police speed checking devices (RADAR or LIDAR) may cause one or more of the
concerns listed above.
Many of the problems described could be caused by an open connection on the HSCAN bus. Example: if the device only makes connection with one
CAN +, then it will cause bus errors and erratic ECU behavior.
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These devices may be removed by the customer for use in another vehicle while theirs is brought in for service. The intent of this bulletin is to
identify a potential source of concerns that do not have other diagnostic methods to identify them. The examples below illustrate some of the devices
encountered.
Examples:
The monitoring device examples are not specific to any one design, and styles will vary.
Device W/Secondary DLC Connector
This device has another DLC connector on it. The rest of the harness along with the device can be placed out of sight hidden from the technician,
who may not notice the diagnostic connector is not in the factory location.
Pedal Mounted Aftermarket Device Interface
Aftermarket Device at ALDL
Aftermarket Device Switch
Monitoring Device Example
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Fleet Tracking Device Interface (May Include Rental and Lease Vehicles)
Fleet Tracking Module Plugged Into the DLC
Correction
If SI diagnostics do not identify the source of the issue and if the device is available, attempt to duplicate the condition, and then remove the device
to determine if the condition is eliminated.
If the customer's concern is resolved by removing the DLC interface device, inform the customer of the results, and that they should work with the
supplier of the device for further resolution.
If the condition is not eliminated with the device removed, continue diagnosing the vehicle with the appropriate Service Information.
Parts Information
There should not be any parts required. If on the rare occasion parts appear to have been damaged by the device or the installation of the device, this
would not be a defect covered under the New Vehicle Limited Warranty. For more information on Non-General Motors Parts & Equipment and
Original Equipment Alterations, please refer to Article 1.2.2.12 of the Service Policies & Procedures Manual. The repair order must be documented
correctly stating factual information on what alteration or product was identified on the vehicle.
Warranty Information
If ALDL interface devices are suspected as the root cause for a customer's concerns, submit a claim using the Z1111 labor operation to document the
concern as detailed in the latest version of Corporate Bulletin Number 09-00-89-016 "Warranty Administration - Labor Operation Z1111 -
Suspected Tampering or Vehicle Modifications, including submitting the claim under the appropriate labor operation and Customer Satisfaction
selection in Global Warranty Management.
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If a claim is submitted to GM, follow all existing guidelines within the Service Policies & Procedures and GWM User Manual, Administrative
Messages, Bulletins or any other communication format.